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Our exceptional customer care representatives are available to answer your questions Monday through Friday, 8:30am to 6:00pm EST. To give our employees an opportunity to spend time with family, we are closed on New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve and Christmas.

Phone – 1-800-432-4966 or 412-881-4900, ext. 5
Fax – 412-885-5646
Email –

Benefits Administrators & Brokers
For billing questions
Phone – 1-800-432-4966, ext. 7
Fax – 412-881-5522
Email –

For eligibility questions
Phone – 1-800-432-4966, ext. 8
Fax – 412-881-4898
Email –

For plan questions
Phone – 1-800-432-4966, ext. 0
Fax – 412-881-7319
Email –

Phone – 1-800-432-4966, ext. 6
Fax – 412-885-5646
Email –

Phone – 1-800-432-4966, ext. 6
Fax – 412-885-5646
Email –

Media Inquiries
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Mailing Address:
400 Lydia Street, Suite 300
Carnegie, PA 15106

If you are unable to reach us during regular working hours, please call us at our alternative phone number 412-618-5919 or fill out the form below and one of our exceptional customer care representatives will get back to you as soon as possible.